Spam or Unsolicited E-mails

Posted by Mark Armstrong 12th October 2016

You may have heard in the news recently about high profile corporate data breaches such as LinkedIn and Yahoo.

It was through one such breach that enabled someone to hack one of our e-mail accounts. Needless to say we have taken steps to avoid this happening in the future by changing passwords etc. However, this does mean that the e-mail addresses contained within that account were acquired; that is anyone we received an e-mail from or sent to at that e-mail address. There perceived value lies in using these addresses for phishing, that is trying to obtain information from the receiver by masquerading as a trustworthy source. They do this by the spoofing of email addresses. Email protocol has no authentication by default, so the spammer can pretend to originate a message from any email address. So in the case of ourselves, the spammers have used this method to send out e-mails that look like they are sent from our e-mail address.

We know this because, a great many of the e-mails do not get to their destination, they are identified as spam and sent 'back' to our e-mail address, as the e-mails look like they originate from here. This is good news as it shows some of the systems in place to stop spam are working. However, we do know that some are getting through.

For those that may be worried it has affected them, please note that firstly, there has not been a breach of our customer database. Secondly, this will have mainly only affected a handful of customers; some people that have entered our competitions and some walking group representatives.

So how do you know whether an e-mail from us is spam? If we send you an e-mail, it will only be in accordance with our relationship with you. Therefore, if you have entered a competition, we would only e-mail you if you are a winner or if you are a customer, it will be in relation to your enquiry or booking. The spammers are sending out e-mails that say things like 'Greetings, I've recently come across that crazy stuff, it's just awesome, check it out' with a link attached. If you receive any such e-mails please do not click the link. As you can see, sometimes the grammar is poor and the message is very vague in an attempt to get you to click on the link.

The e-mails are signed off as Mark - High Point Holidays. If you receive an e-mail from me that's not a reply from something you have sent me, then it will have my e-mail 'signature' attached which will have more details than just the company name.

We apologise for any inconvenience or distress this may have caused. Any questions in relation to this please e-mail mark@highpointholidays.co.uk

Any queries in relation to why you may receive newsletters from us please see our FAQ